Welcome to mysupply's Support Page for Purchasers!

We are here to help you find everything you need for a smooth onboarding!

Quick Navigation

Jump to any section below.

What's New

Stay up to date with the latest features and improvements to mysupply.

Getting Started

mysupply is a digital hub where purchasers can seamlessly request, receive offers from suppliers, and negotiate in one place. It’s designed to simplify and centralize the buying process, making it easier for both purchasers and suppliers to collaborate.

Getting started with mysupply is quick and easy!

Working with Demands

The goal of mysupply is to make demand management simpler and more automated, empowering purchasers to focus on value creation rather than manual tasks.

RFP Workflow Creation

The Request for Proposal (RFP) process helps purchasers request, receive, and evaluate offers from potential suppliers. In mysupply, the RFP workflow simplifies sourcing by guiding users through each step - from creating the request to selecting the best supplier. mysupply also enables automation of the entire process, or only specific parts, depending on the organization’s procurement strategy

Navigating Suppliers' Questions

As a purchaser, suppliers may occasionally reach out to you with questions, clarifications, or suggestions regarding your request.

Negotiations

After receiving supplier offers, purchasers can initiate negotiations and choose the negotiation approach that best supports their cost and value optimization objectives.

Workflow Management

Workflow Scheduling

Template Management

Buyer Agent: AI-Powered Procurement Assistant

The Buyer Agent is an AI-powered chat assistant that streamlines your procurement process by helping you quickly create purchase requests, demands, and sourcing events through natural conversation.

AI Buying Assistant Setup

Support

The mysupply platform provides comprehensive support to ensure you can participate effectively in procurement requests.

Live Chat Support

Available 24/7 through our AI chat bot for immediate assistance, with human support available Monday-Friday, 9:00 AM – 5:00 PM Central European Time (CET/CEST).

What our support team can help with:

Technical issues with the platform

Questions about platform navigation

Account-related problems

Specific questions about requests

How to contact our Live Support Chat:

To access the Live Chat, click the yellow speech bubble icon in the bottom-right corner of the screen.

Got more questions?

We are here to support you!

Reach out!

Welcome to mysupply's Support Page for Purchasers!

We are here to help you find everything you need for a smooth onboarding!

Quick Navigation

Topics Covered

What's New

Getting Started

Account Creation

Account Settings

Supplier List Upload - Admin Function

How to Search for Suppliers Within the Internal List?

Cost Center List Upload - Admin Function

Working with Demands

Demand Management

Demand Import with Additional Knowledge for the AI Negotiation Bot

Demand Import Configuration

How Does the Demand Grouping and Supplier Matching Work?

Navigating Demand Table Statuses

RFP Workflow Creation

How to Create a New Request?

Setting a Request Timeframe and Publishing a Request

Inviting Suppliers and Tracking Offer Submission Progress

Adding Evaluation Criteria to Your Request

Where Can I View the Submitted Offers?

How Can I Adjust a Supplier Offer Price for Evaluation?

How to Set Up the Automation for Your RFP?

Configuring Automated Evaluation

Setting Up Automated Negotiation

Automated Negotiation Scheduling

Setting Up Automated Awarding

Using the To-Do List in Your Workflows

Managing Workflow Owners

Navigating Suppliers' Questions

When to Use Q&A

Accessing and Viewing Questions

Answering Questions: Public vs. Private

How to Answer a Question

Negotiations

How to Work With Different Negotiation Types?

How to Use Intelligent Automation to Build Lots & Select Strategies?

Prefer Manual Lot Creation and Negotiation Setup?

How to Select the Negotiation Type?

How to Rename a Negotiation?

Understanding Negotiation Types

AI Bot Negotiation

English Reverse Negotiation (Auction)

Dutch Negotiation (Auction)

Rank Auction

Sealed Bid Negotiation

Early Awarding Before Offer Submission Deadline

Exclude a Supplier from a Negotiation Round

How to Cancel a Negotiation

How to Award an Item Before the Offer Submission Deadline

Workflow Management

Using the To-Do List in Your Workflows

Managing Workflow Owners

Workflow Scheduling

What is Autonomous Sourcing?

How to Schedule a Workflow?

Enabling Supplier Matching for a Scheduled Workflow

How to Edit a Scheduled Workflow?

Example How Autonomous Sourcing Works

Template Management

How to Optimize Your Procurement With mysupply Template Management?

Key Benefits of Template Management

How to Create a Template in mysupply?

Manual Processing Template

Schedule Template

Self-Sourcing Template - for Category Managers

Buyer Agent: AI-Powered Procurement Assistant

What is the Buyer Agent?

How to Use the Buyer Agent?

Creating a PR/Demand with the Buyer Agent

Creating an RFP Workflow with the Buyer Agent

Understanding Supplier Status with Uploaded Offers

Viewing Procurement Statistics

AI Buying Assistant Setup

Getting Started With the AI Buying Assistant

Category List Upload - Admin Function

Updating or Changing the Category List - Admin Function

Searching for Categories